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ACCESS AND CONNECTION ISSUES
TECHNICAL INFORMATIONPROBLEMS USING E-RESOURCES IN E-RESEARCH @ HARVARD LIBRARIES
QUESTIONS AND COMMENTS
Information for visitorsVisiting the libraries at Harvard: Admittance policies vary by library. Click here for a list of links to information about specific libraries, including their access policies. E-Resources: Access to most e-resources is restricted to current Harvard faculty, students, and staff with a valid Harvard ID and PIN. What is a PIN and how can I get one?
To use most electronic resources from outside of a Harvard library,
you will need to login with your Harvard ID and PIN. Why aren't e-resources or e-journals at E-Research @ Harvard Libraries recognizing my Harvard ID and PIN?
Harvard Medical School and hospital affiliates: If you are experiencing
problems with access to electronic journals or other electronic
resources, please contact Countway Library through their
comments and
questions form. Alternately, you can reach their reference desk at
(617)432-2134 from 9:00 until 5:00 Monday through Friday.
A. Most computers in the libraries at Harvard provide access to resources without asking for an Harvard ID and PIN. Resources are available for use outside of libraries (remotely) by current students, faculty, and staff. Most special borrowers are not allowed remote access, but they can use the special borrower ID to gain entrance into a library from where they can use the resources. B. It may be that it is not Harvard University that is prompting you for a password. In certain circumstances, the e-resource may not recognize you as a Harvard user and will prompt you, in error, to login. If you believe this is happening, please bring it to a librarian's attention or submit a comment using the Harvard Libraries comment facility. C. If your ID is new or has changed, our database may not reflect the new information, yet. Please wait until 4:00 PM on the day of the change. If your ID and PIN still do not work, contact us using the comment facility or call the Widener Library Privileges desk at (617)495-4166.
Access question
not answered here? Contact us using the Harvard Libraries comment
facility.
Can I apply for or purchase temporary access to restricted resources on E-Research @ Harvard Libraries?Sorry, we are contractually obligated to limit access to current Harvard students, faculty, and staff. Browser configurationTo use the e-resources and e-journals at E-Research @ Harvard Libraries, your browser needs to have cookies and JavaScript enabled. You can increase the size of the text in Harvard Libraries e-resources. When using Netscape, use ctrl+= to increase the font size. You may need to enter ctrl+= several times. When using Internet Explorer, pull down the View menu and click on Text Size. Helper applicationsMany electronic journals require the use of Adobe Acrobat for viewing full text. You can download Acrobat for free from http://www.adobe.com/products/acrobat/readstep.html. A handful of resources require a proprietary client, or plug-in. For information about these applications, click on the link for more information that appears next to the resource's title. What if I'm informed a resource has reached the maximum number of users?Some e-resources on the E-Research @ Harvard Libraries site allow only a limited number of simultaneous users. Where did that resource go?We occasionally withdraw resources for a number of reasons: Some resources are no longer available. Others are no longer free and funding could not be found. Trial subscriptions sometimes expire before a library sponsor for the resource could be found. If you would like us to reinstate a resource, please let us know. Why am I being redirected to a new URL? Why doesn't the new site work properly?Vendors sometimes change URLs (web addresses) without informing us! If you encounter a URL change please notify us so we can update our database immediately. If access to the resource is restricted, a URL change can and usually will break our connection to the e-resource. When should I contact my local technical support or my Internet Service Provider?It is not easy to isolate specific symptoms that indicate whether the problem is local to your network or your ISP. If we believe a problem is caused by a firewall or a caching proxy, we will ask you to contact your local support. Who we are.The Harvard Libraries web site and E-Research @ Harvard Libraries are maintained and supported by the Harvard University Library's Office for Information Systems. OIS develops, maintains, and supports university-wide computer systems used in the libraries at Harvard. To contact us with questions or comments about this site, please use the comment facility.
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